TLH Training Group (RTO # 45504) considers student privacy to be of utmost importance and will practice a high standard of care and concern regarding maintaining student privacy in all aspects of business operations. Any persons external to the organisation acting on behalf of TLH Training Group are made aware of the confidentiality procedures and privacy policies prior to commencing work with TLH Training Group. 

TLH Training Group will comply with all legislative requirements including the Privacy Act 1988 (Commonwealth) and the Australian Privacy Principles (2014). www.privacy.gov.au. TLH Training Group ensures no student information is disclosed without the student’s consent, except as required by law or in adherence to the Standards for RTOs. Student consent must be obtained in writing from the student, unless the student is under the age of 18 years, in which case written consent from their parent or guardian must be obtained. Consent to disclosure of information forms and/or letters will be recorded.  

When we refer to “we”, “us”, or “our” in this policy, we mean TLH Training Group, which controls the information collected when you use our services.

The Privacy Amendment (Enhancing Privacy Protection) Act 2012 (Privacy Amendment Act) made many significant changes to the Privacy Act 1988 (Privacy Act). These changes commenced on 12 March 2014. The Privacy Regulation 2013, made under the Privacy Act, also commenced on 12 March 2014.

Privacy Principles that are strictly applied to all aspects of TLH Training Group’s operations include:

COLLECTION STATEMENT

TLH Training Group will only collect necessary information pertaining to one or more specific operations. The student will be informed as to the purpose for which details are being collected.

USE AND DISCLOSURE

TLH Training Group will ensure student personal information is not used or disclosed for secondary purposes without obtaining explicit consent from the student unless a prescribed exception applies.

DATA QUALITY

TLH Training Group will take all reasonable measures to ensure that all students' personal information that is collected, used, or disclosed is accurate, current, and complete.

DATA SECURITY

TLH Training Group will take all reasonable measures to ensure all collected students' personal information is protected from misuse, loss, or damage, and that all data and record storage is secure from unauthorised access, modification, or disclosure. 

OPENNESS

TLH Training Group will maintain documentation that details how students' personal information is collected, managed, and used. When a student makes an enquiry in relation to information collected, TLH Training Group will explain what information is held, for what purpose it is held and what procedures outline the collection and use of information.

ACCESS AND CORRECTION

TLH Training Group will allow students access to personal information held in all circumstances unless prescribed exceptions apply. If the student identifies errors within the information, we will correct and update to file.

UNIQUE IDENTIFIERS

TLH Training Group will not assign students unique identifiers except when it is necessary for the efficiency of operations. Commonwealth Government identifiers, such as Medicare numbers or Tax File Numbers, will only be used for the purposes for which they were issued.

ANONYMITY

TLH Training Group will provide students with the opportunity to interact with the business without requiring the student to make their identity known in any circumstances it is practical and possible to do so. 

TRANS-BORDER DATA FLOWS

TLH Training Group privacy protection principles apply to the transfer of data throughout Australia.

SENSITIVE INFORMATION

TLH Training Group will request specific consent from a student in circumstances where it is necessary to collect sensitive information. Sensitive information may include but is not limited to; information relating to a student’s health, criminal record, racial or ethnic background.

CONCERNS

If you have any concerns about our Privacy Policy, please contact us in writing to the Privacy Officer; accounts@tlhtraining.com.au